Exchange & Refund
Exchanges
Within PakistanWe have a 10-day Exchange policy from the date the order is delivered. The Exchange can be initiated using the online form: (Click Here)
To be eligible for the exchange the products should be:
- Bought from Baroque online store
- Unused
- In original state as delivered
- With original packing with labels attached
To prevent any delays, please attach clear images of the products you are returning to us.
Articles bought in sale cannot be exchanged or returned unless faulty.
Exchanges will be processed at the original item price, not the sale price.
The customer will be responsible for paying for the return shipping costs charged at the time of sending the article back and PKR 500 will be charged at the time of delivery for the exchange article.
In case of any damaged OR missing item, the concern must be raised within 48 hours to our customer care team for further assistance or else the complain cannot be accepted.
All exchanges are subject to item availability. if the item is no longer available, a coupon code will be issued for online use within 12 months. shipping charges will not be reimbursed.
Online exchange processing takes approximately 7-10 days after verification.
*Baroque reserves the right to reject exchange request found misusing of our exchange policy or a product received with missing tags and not in the correct condition.
Outside Pakistan
We do not offer Exchange or Return unless we deliver the incorrect order or the product is faulty.
In case of any damaged OR missing item, the concern must be raised within 48 hours to our customer care team for further assistance or else the complain cannot be accepted.
We are not be responsible for items that are delivered in Pakistan and then shipped internationally to a third party.
Exchange Procedure
In order to complain/ exchange the article, please fill out the complain/exchange form (Click Here)
Customers will be required to ship the items back for exchange to the address provided by our team.
In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
Credit voucher or your desired exchange item will only be provided once the we have received your returned items.